Cookie Policy

This Cookie Notice explains the types of cookies and similar tracking technologies we use across our services, including our websites and mobile apps, how we use them, and the choices you have to control cookies. We use cookies to enhance your experience, understand usage patterns, and improve our services. By using our website or app, you agree to the use of cookies in accordance with this notice, and we comply with applicable cookie regulations, including the General Data Protection Regulation (GDPR) and ePrivacy Directive.

What are cookies?

Cookies are small text files that are downloaded to your computer or mobile device by a website or app when you visit. These cookies store information about how you use the service, allowing the website to recognise your device, offer functionality, remember preferences (such as your preferred language), and personalise your experience, including tailoring content and advertising.

When we refer to "cookies," we include not only traditional cookies but also similar tracking technologies such as web beacons (also known as tracking pixels). Web beacons allow us to monitor how visitors interact with our website and app, and may be included in emails to help us understand whether they’ve been opened or acted upon.

To learn more about cookies, you can visit www.allaboutcookies.org.

How does Mirello use cookies?

Mirello uses cookies to collect various types of information for different purposes. Below are examples of the information we collect through cookies and how we use it:

‍Information we collect through cookies:

Details about your login, so we can remember your login status or keep you logged in after leaving the website.
Number of visitors, frequency of use, pages viewed, and total duration of use on our websites and apps.
The name of the website you visited before arriving at Mirello’s site or app.
Information about your browser, IP address, and browsing preferences.
Whether you are a first-time visitor or a returning user.
Your viewing preferences (e.g., layout, language, text size).

How we use this information:

To remember the tasks and goals you are involved in, ensuring seamless access each time you log in.
To customise your visits to our websites and apps based on your prior preferences.
To tailor our advertising and marketing messages, both directly and through third-party providers, to highlight features and services that may interest you.
To analyse user behaviour and trends to improve our website, apps, and services, and inform future feature development.

Visit our Cookies Table for details about the specific cookies used for these purposes.

Types of cookies we use

Mirello uses both first-party cookies (set by us) and third-party cookies (set by external providers) to help the Service function properly, analyse usage, and support our advertising activities. Below is an overview of the types of cookies we use:

‍First-Party Cookies: These cookies are created directly by Mirello and are necessary for basic functionality and user experience.

Strictly Necessary Cookies: These cookies are essential to provide you with certain features, such as secure access to registered areas and setting privacy preferences. As they are vital for service delivery, these cookies cannot be disabled.
Functionality Cookies: These cookies enhance the functionality of the Service by remembering your preferences, such as chat support and content personalisation. Disabling these cookies may affect your ability to use certain features.

Third-Party Cookies: These cookies are set by external service providers to enable third-party features or assist us with analytics and advertising.

Performance Cookies (Analytics Cookies): These cookies, often provided by third-party analytics providers, collect data on how users interact with the Service. This information helps us to improve our services for you and others. You can disable these cookies, but doing so may limit our ability to enhance your experience.
Targeting Cookies: These cookies, provided by third-party advertising partners, collect information on your browsing habits and preferences. They help display relevant advertisements and allow us to analyse the effectiveness of our marketing efforts. You can control the use of these cookies through your browser settings.
Social Media Cookies: These cookies are used when you engage with our content via social media platforms or use social sharing features (e.g., "like" or "share" buttons). They may also collect data about your interactions with social networking sites like Facebook, X, or Instagram.

Duration of cookie storage

The length of time cookies are stored on your device depends on whether they are temporary or persistent cookies.

Session Cookies: These are temporary cookies that assign a session ID, allowing you to navigate our secure pages without interruption. They support functions such as logging in and reporting usage data for internal purposes. Session cookies expire once you close your browser, ensuring they do not persist beyond your visit.

Persistent Cookies: Persistent cookies remain on your device after you close your browser. These cookies help us and third-party providers understand your browsing behaviour over a longer period or provide additional features such as content personalisation. The duration of persistent cookies can vary, lasting from 24 hours to several years, depending on their function. These cookies allow us to recognise your device and preferences when you revisit our websites and apps.

For more details about specific cookie durations, please refer to our Cookie Table.

Cookie management

All visitors can manage which cookies are set on their devices, but disabling or deleting cookies may affect the functionality of some features. Please note that we currently do not respond to Do Not Track (DNT) signals, meaning that certain tracking may occur even if you have enabled DNT in your browser settings.

‍Browser Settings: Most web browsers allow you to manage cookies through your browser settings. This includes disabling or deleting cookies. Each browser (e.g., Safari, Chrome, Mozilla Firefox) has its own method for managing cookie preferences, so we recommend consulting your specific browser's help menu for more information. You can also configure your browser to notify you whenever a cookie is being sent, allowing you to choose whether to accept or reject it.

Please note that cookie settings do not sync across different browsers or devices automatically. You will need to adjust settings individually for each browser and device you use, and repeat the process each time you switch to a new browser or device.

Disabling cookies

If you choose to deactivate cookies, you will still be able to access certain parts of our services and websites. However, depending on which cookies you deactivate, some features may no longer function properly. For instance, you may lose access to features like personalised content recommendations or the ability to use live chat to ask questions. Additionally, some parts of the Service may not remember your preferences or login details, which could affect your experience.

Please note that if you disable one or more cookies, we will stop collecting new information via those cookies. However, any information that was collected before the cookies were deactivated may still be used for the purposes specified before the deactivation.

Changes to this Notice

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Whenever we make significant updates, we will notify you through a prominent notice on our website or via email, where applicable. We encourage you to review this notice regularly to stay informed about how we use cookies and related technologies.

Contact us

If you have any questions about how we use cookies, you can contact us at mirello.app@gmail.com.